Customer service has always been the name of the game when you come to our service center. We like to do business the way it was done back in the day; with a smile and a neighborly approach. This philosophy of customer service is exemplified by the Pit Stop service we offer. Ken Pollock Tire and Auto Center, located at 88 Wyoming Valley Mall Wilkes-Barre, PA, is excited to offer this complimentary service to anyone who needs it. It is just one of the ways that we show our passion for our customers, and the world of automotive service.
What comes to mind when you think of the term, "pit stop." The words probably bring up images of a NASCAR race. You are probably thinking of a team that comes out to assist the driver with all of his service needs, so he can get back on the track quickly. The Pit Stop service you will receive at Ken Pollock Tire and Auto Center definitely has some of that spirit. We want to get you back on the road as fast as possible. We also want to take time to address any of the minor needs you have, and answer any questions.
Some of the services we can provide to customers when they stop in for their Pit Stop service include:
One of the best parts about our Pit Stop services are that they are free! Wilkes Barre, PA drivers may also like hearing that they don't need an appointment. In fact, you don't even need to have bought or leased your car with us. All you have to do is come to our service lane and ask one of our service advisors for Pit Stop Service.
When you stop in for your Pit Stop service, one of our experienced service technicians will go through a quick inspection of your vehicle. As mentioned above, they will inspect your fluids and top off any that need filling. The fluids that will be checked include:
Our service technicians will also take a look at your air filter to see if it needs to be replaced. When they are checking your tire pressure and tread, they will let you know if you need a new set of tires, or if your tires are wearing unevenly. You can count on our service technicians to let you know if you have any lights that are out, whether they be headlights or brake signal.
If one of our service technicians discovers an issue during the Pit Stop service, you will be presented with some options on how to address it. Don't worry. This isn't about giving you hard sell on some auto services that you don't need. The conversation will simply be informative. We will let you know what is going on with your car, truck, or SUV, and how you can address the issue.
Drivers who want to make an appointment with our service center to take care of any problem are certainly welcome. Our service center is known for providing high-quality auto maintenance and car repairs. We would love to show you why so many service customers continue to choose our auto shop for their needs.